FedEx was a disrupter. Air freight was changed forever. Overnight became possible; other players joined in. The USPS cashed in, too. So, when you book an overnight delivery in the continental US, you expect delivery to be completed. Sadly, that is not often the case.
These days the service is a problem. One pays for overnight, then one holds one's breath. Maybe it will arrive, maybe not. For far too many incidents, the package is lost, sometimes forever and at great cost. Insured-good luck.
What's happened? Customer service has been lowered to the point of trouble: no guarantees. Oh, you paid a huge sum for overnight? Too bad for you. Oh, placed on a truck for delivery tomorrow afternoon? Too bad. The company is starting to react like Sears, or Rite Aid, or United Airlines. All have lowered their standards of customer service. They are /were making too much money. Why change? Still prfitable and the brand is king of the mountain.
Now DHL and USPS have begun to take over from FedEX. Will FEDEX leadership fix things? TBD.
Think twice before shipping FedEX.
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